BYODAPP Remote Support Changelog

v3.80 - 2024/03/04

Windows & macOS clients now support drag&drop to upload files
Admin elevation is now asked only once to capture UAC screens
Added a button in the viewer context menu (settings button) to enable/disable direct connection
(2024/03/07) Windows: added a button in the viewer context menu to enable/disable fullscreen (and in fullscreen mode, a button to pin/unpin the menu)
(2024/03/21) Windows: show "user is typing" on chat
(2024/03/21) Windows: Client opens faster
(2024/03/21) Folder upload is now supported when using drag and drop
(2024/03/21) Added security feature to control computer access to the same subscription members only
(2024/04/11) Customization: rules can be applied to generated passwords (lowercase, uppercase, numeric and special chars)
(2024/04/11) Folder upload is now supported when using the file upload button
(2024/04/11) Windows: added command to reboot distant computer. Session is resumed after reboot
(2024/04/11) Improved speed to capture unattended sessions
(2024/04/24) Improved and completed translations
(2024/04/24) Updated Chinese translations
(2024/04/24) MACOS: added a button in the viewer context menu to enable/disable fullscreen
(2024/05/06) MACOS: added the "Administration" button
(2024/05/06) 2FA can now be configured from the Administration console > "Security" tab
(2024/05/06) Added a "translate chat" button on viewer side to translate chat messages in OS region language
(2024/05/06) Administration: added an option in "Security" tab to limit subscription access to configured users only
(2024/05/06) MacOS: added command to reboot distant computer. Session is resumed after reboot
(2024/05/15) Improved direct connection resilience against frame drops
(2024/06/06) Significantly reduced delay before screen is being re-captured post-reboot during an unattended access
(2024/06/06) Windows: show the underlying video quality in menu item and HUD when mode automatic.
(2024/06/06) Improved computers tabs with a new toolbar.
(2024/06/06) Windows: add RemoteID in the viewer title bar.
(2024/06/06) Windows: enable maximize button and resize of the main window.
(2024/06/06) Handling case of down relay by switching to the next nearest relay.

Fixed connection freezing when using direct (P2P) connection in specific network scenarios
Fixed file upload failing once made next uploads systematically fail
Fixed client crashing when moving the viewer window during the connection of the client
Fixed checkmarks display in viewer context menu
(2024/03/07) Fixed regression on direct (P2P) connection not working on specific situations
(2024/03/07) Fixed regression on sending Ctrl+Alt+Del not working on logon screen
(2024/03/21) Fixed client crashing when 0 octet file was being uploaded
(2024/03/21) Fixed system helper program kept open on specific situations
(2024/03/21) MACOS: Fixed connect button being disabled when trial period was not started
(2024/03/21) Fixed regression on unattended connection
(2024/04/11) Fixed user experiencing update loop when using customized client
(2024/04/24) Administration Console - fixed "?" appearing at the end of the user/team display name when created
(2024/04/24) Fixed capture UAC not possible in specific network scenarios
(2024/04/24) Fixed client update conflicting with client first installation
(2024/04/24) Fixed Refreshing password not respecting custom password rules
(2024/04/24) Customization: fixed subtitle field getting emptied instead of keeping last entry
(2024/04/24) Windows: Fixed incorrect dpi scaling in Computers and Administration Console sections.
(2024/04/24) Windows: Fixed file/folder upload UI displaying "no selected item" error message
(2024/05/06) Windows: Fixed error message when displaying "Debug HUD"
(2024/05/06) MACOS: Fixed top menu navigation buttons
(2024/05/06) Windows: Fixed unattended access preventing client from closing when enabled the first time
(2024/05/06) Windows: Fixed screen capture not working when using windows server 2008 R2
(2024/05/15) Windows: Fixed screen capture not capturing semi transparent components on windows server 2008 R2
(2024/05/15) Windows: Fixed window upload crash from unattended remote
(2024/06/06) MACOS: fixed agent's Remote Support window being closed when using the "Reboot" button
(2024/06/06) Windows: fixed Ctrl+Alt+Del not possible post-reboot during an unattended access
(2024/06/06) Fixed Win + "plus/minus sign" shortcut and CTRL+ALT+Key (equivalent to AltrGR+Key) shortcuts
(2024/06/06) Fixed french winrar error showing during update when starting an old customized client

v3.70 - 2024/01/16

MACOS: client can now be customized
(2024/01/30) Added automatic peer-to-peer connections for enhanced performance and improved latency
(2024/02/13) Viewer: Added common shortcuts during a session with CTRL+ALT+SHIFT+key
(2024/02/13) MACOS: Lite mode is now also available

Fixed client being accessible using unattended password when client was started and unattended access disabled
Fixed connection to an unattended computers not appearing in the session reports
Fixed Alt+Key shortcut issue occurring with specific softwares (e.g vscode) and Shift+Tab shortcut
Computer view: fixed cropped buttons
Fixed self-connection in trial when no display name is set
(2024/01/19) MACOS: now prevents user from running app outside /Applications folder
(2024/01/19) Licensing: if subscription or trial is expired, connect button is disabled before asking session password
(2024/01/30) Fixed computers loss (were not migrated) when the user connected for the first time to an account with an active subscription
(2024/01/30) Fixed administration console headers when opened in Remote Support client (Logout header should not appear)

v3.60 - 2023/09/04

Administration Console: fostering collaboration among users within your subscription
(2023/09/13) Customization: added a new setting to set the password length of the generated client
(2023/09/13) Customization: added a new setting to make the password of the generated client persist once generated
(2023/10/11) Subscription: added migration of folders and computers of anonymous account when login using a registered account
(2023/10/11) Improved FPS up to 30% when capturing a 4K screen
(2023/11/16) Improved progression of video quality levels
(2023/11/16) Updated Chinese (zh-TW) translation
(2023/12/11) File upload: multi-selection is now supported

Fixed changing user info make the user leave the subscription
(2023/09/05) Administration Console: fixed user defined language was not applied
(2023/09/06) Administration Console: fixed custom brand colors were not rendered
(2023/09/11) Administration Console: fixed non descriptive error message when editing a folder or a computer
(2023/09/11) Administration Console: fixed cannot delete saved computers
(2023/09/11) Administration Console: fixed invalid operation exception when adding an existing computer in a folder
(2023/09/11) Administration Console: fixed sub folders do not inherit permissions from their parent folder
(2023/09/13) Fixed unattended computers being temporarily unavailable during relay update
(2023/09/21) Computer view: fixed description not being saved
(2023/09/21) Computer view: fixed computers not being sorted alphabetically
(2023/10/11) Subscription: fixed migration of computers owned by an anonymous account when joining a subscription
(2023/10/23) Administration Console: fixed "Connect" button was not working on Computers view
(2023/11/02) MACOS - Fixed scrolling with touchpad
(2023/11/02) Fixed RemoteSupport.exe file staying after a client update in the Download folder
(2023/11/03) Fixed display glitches when sharing a screen with resolution 1366x768 or 1400x1050
(2023/11/16) Fixed CTRL+SHIFT+Key shortcuts
(2023/11/16) Fixed display glitches when changing screen with exotic resolutions
(2023/11/16) Fixed regression on automatic video quality setting not working
(2023/11/27) Fixed ALT+Key shortcuts
(2023/12/11) Fixed tab key behaviour when pressed alone
(2023/12/12) MACOS - Fixed writing with CAPS LOCK enabled
(2023/12/12) MACOS - Fixed application crashing when started

v3.50 - 2023/06/26

Major performance improvements on screen capture - up to 5x more FPS
Reduced overall CPU usage
Remote mouse cursor is now showing only when needed
Improved handling of reconnection scenarios
(2023/06/30) Prepare the upcoming Administration Console feature
(2023/07/05) Speed up client starting when run as an admin
(2023/07/05) Added a "Capture UAC Screens" button to restart the remote client as an admin
(2023/08/17) Removed file upload size limit

Fixed client blinking/crashing after a long screen sharing session
Fixed client recording becoming unresponsive/crashing after a long screen sharing session
Fixed "Wait until a screen is shared" message kept being displayed though the sharer was up
Fixed different window admin users couldn't share their own session simultaneously with their own client
(2023/06/30) Fixed crash happening in somes cases when copying files remotely with CTRL+C/CTRL+V
(2023/06/30) Fixed unattended service not updating automatically in specific cases
(2023/06/30) Fixed unattended service disconnection cutting unattended access on reconnection
(2023/07/05) Fixed regression on UAC screens not being captured
(2023/07/05) Fixed recording context menu not translated
(2023/08/17) Fixed unattended service not updating due when having used remote command prompt
(2023/08/17) Fixed menu not correctly displaying after session ends
(2023/08/17) Fixed mouse cursor not recorded when controlled by the agent
(2023/08/17) Fixed client crashing when started recording from Windows Server
(2023/08/17) Fixed license status partially visible for some languages
(2023/08/21) Fixed block input feature not working regression
(2023/08/21) Fixed client trying to update even when using latest version when started from shortcut

v3.40 - 2023/05/24

Added unattended access activation using command line
Added Startup Menu shortcut to run the client
Client now only need to allow traffic on port 443
Removed the limit of 1 Remote Support client per server
Added Wake-On-Lan support for unattended computers
(2023/06/07) Added Wake-On-LAN enabling and disabling using command line
(2023/06/07) Reduced CPU usage when controlling a session

Fixed mouse shifting when user changes screen resolution
Fixed mouse on sharing side moving back regularly to the same position if the user controlling the mouse has it still on the same position
(2023/05/25) Fixed "access is denied" error occurring when the client starts
(2023/06/07) Fixed regression on UAC screen not captured when starting client as an admin
(2023/06/07) Fixed unattended service connection delay on Windows 7 SP1

v3.30 - 2023/01/09

(2023/01/09) Session recording: sessions can now be recorded as video files
(2023/01/09) Screenshots: screenshots can be taken during sessions
(2023/01/09) Customization: texts and icons color can be changed to better fit branding
(2023/01/09) Location and size of viewer window is saved when closed, and reloaded at start
(2023/01/09) Command Line: "RemoteSupport.exe /id 111111111 /password XXXXXXXX" will directly connect to the specified support session
(2023/01/31) Computers: users can now create folders to organize their computers
(2023/01/31) Computers: improved UI
(2023/01/31) Computers: improved auto-saving
(2023/01/31) Licensing: improved UI
(2023/01/31) Updated Chinese (zh-TW) translation
(2023/01/31) Session display: maximized video area
(2023/03/01) Added Polish and Russian translations
(2023/03/01) Added minimization of the interface when a session is shared
(2023/03/01) Unattended: Hid the chat window
(2023/03/01) Added Hebrew translations
(2023/03/01) Added confirmation when exiting an ongoing screen sharing session
(2023/03/01) Viewer: Added quick access to Windows system tools
(2023/03/01) Added Chinese simplified translations
(2023/04/18) User edition: added "Confirm password" field

(2023/01/09) Removed delete from the context menu on shared computer
(2023/01/09) Fixed an empty list is shown when searching for computers
(2023/01/09) Improved user experience during subscription activation
(2023/01/31) Computers: disabled connect button on offline computers
(2023/02/02) Computers: fixed list of computers not displaying in some cases
(2023/02/07) Agent side: fixed screen display size maximization
(2023/02/07) Computers: fixed computer renaming which brought back the computer to the root folder
(2023/03/01) Fixed unhandled "SHIFT + Mouse left button click", and "CTRL + Mouse left button click" shortcuts
(2023/03/21) Fixed unattended client not closing automatically when agent closes his client
(2023/03/21) Fixed HOME keyboard input not working
(2023/03/21) Fixed crash when resizing Viewer
(2023/03/31) Fixed uninstallation issue when started by a non admin and having unattended access enabled
(2023/03/31) Fixed CAPS lock key state, which is now synchronized between viewer and sharer
(2023/04/18) Fixed memory access issue resulting in random crash
(2023/04/18) Debug HUD: fixed form truncation happening when changing screen scale

v3.20 - 2022/11/07

Launch of BYODAPP Remote Support V3
BYODAPP Remote Support becomes a SaaS, simplifying screen sharing to the maximum
Keeps every features of the previous version
No account creation required
No network configuration required
No client installation required
No relay installation required
Only one (non setup) executable to start
"User" client (opposed to "Full" client) available to only share your screen
Customized clients can be generated
Dynamic screen resolution
Block user inputs capability
(2022/12/01) Computers can be shared among team members
(2022/12/01) Handled WIN key pressed alone, and printscreen key
(2022/12/07) Added Remote Support program entry and "uninstall" shortcut
(2022/12/16) Reports: display computer name, order by date, page selection
(2022/12/19) Added Spanish translations

(2022/12/01) Customization: logo size is now limited to 5Mb instead of 1Mb
(2022/12/01) Fixed images appearing pixelated
(2022/12/01) Customization: fixed wrong customization display when launching default client
(2022/12/01) Fixed freezes when starting multi-session control
(2022/12/07) Fixed "could not load file or assembly VpxNet.dll" which could occur on some Windows 7 computers
(2022/12/07) Customization: fixed subtitle displaying when in "expert mode"
(2022/12/16) Unattended: fixed computer being displayed as "not connected" after a relay update
(2022/12/16) Fixed disconnection due to a prolonged period of inactivity
(2022/12/16) Fixed automatic reconnection following a network failure

v2.30 - 2022/03/14

BYODAPP Remote Support 2.30 includes all the improvements and fixes released in previous versions
(2022/07/25) Clicks by the viewer on mouse buttons XBUTTON1 and XBUTTON2 are now handled

(2022/05/10) Setup: fixed setup program failed to install on Windows 7 SP1
(2022/05/12) Web Portal: fixed error 500 occuring when authenticating as an agent
(2022/08/31) Log4Net: Updating logging library

v2.20 - 2022/01/04

BYODAPP Remote Support 2.20 includes all the improvements and fixes released in previous versions
Added Korean translation
(2022/03/01) Setup: automatically download prerequisites
(2022/03/01) Setup: added new modern setup

Client: fixed file upload on incorrect folder and permission issue
WebPortal: fixed sessions logs date sorting
(2022/03/01) Web Portal: Fixed domain cover check for wildcard certificates

v2.10 - 2021/10/14

Added new "Remote Computers" section to add and manage unattended computers access (renamed previous "Remote Computers" section to "Remote Sessions")
Added the ability to organise "Remote Computers" by group
Added a command prompt access on available unattended computers
Added language selection on web console and remote support client
Added french translation
Added portuguese translation
Added german translation
Added an email settings section in Admin Settings to configure an SMTP server and customize email templates
Added a "send via email" button to send the session sharing URL
Added an URL shortener button for the session sharing URL
Added copy on selection, paste on right click in the unattended computer command prompt
Added session sharing system using a connexion ID
Added client auto update on configured unattended computers
Added "Send Ctrl+Alt+Del" button
Added "Sessions Logs" section
Added Remote Support Client shortcut on desktop and start menu on installation
(2021/11/03) Added Video Quality setting on agent side to adjust video quality sent by the end-user
(2021/11/03) Added chinese (zh-TW) translation
(2021/11/03) Rename button can now be used to rename computers as well as groups
(2021/11/03) Automatically connect as the Administrator when starting the Web Console from the Administration Tool
(2021/11/03) Added a button in the Administration tool to change the Adminstrator password
(2021/11/15) Added a "shrink/expand" menu button in the client on the support agent side
(2021/11/15) Added a "make visible to me only/everyone" button for unattended computers
(2021/11/15) Added Italian translation
(2021/12/13) Added an option on agent creation to send his username via email
(2021/12/13) Added "add new agent email" customization section in Admin settings > Email
(2021/12/13) Improved documentation on the link system and how to join a session created by an other agent
(2021/12/13) UnattendedConfiguration: added simple UI to check unattended access status and start/stop the associated service

Certificate: fixed certificate not generating when BYODAPP Remote Access is present
Certificate: fixed domain name not used during certificate generation when configured from the web console
License: fixed Cloud Id retrieval issue in edge cases
License: fixed invalid hardware identifier following Windows 10 21H1 update
Client: fixed window not appearing on front on windows 2008 R2
(2021/11/03) Administration: fixed web console start button not using default web browser
(2021/11/03) Setup: fixed server uninstallation not removing every files
(2021/11/03) Customization: fixed new banner not being displayed after saving
(2021/11/08) WebServer: fixed memory leak
(2021/12/13) Chat: fixed chatbox not scrolling to bottom when new message is received
(2021/12/13) Admin settings: fixed email customization reset button not working
(2021/12/13) WebServer: fixed web port conflict on port 80 with Remote Access when using let's encrypt auto generate certificate feature
(2021/12/13) AdminSettings: fixed firewall rules not being created after a relay port change

v1.0 - 2021/05/10

Launch of BYODAPP Remote Support
Easy Windows Desktop Session Sharing
Remote Control
Remote copy/paste
Handle Multiple Monitors
Computer Details
File sharing
Messaging
Customizable Client
On-premises Connection Relay
End-to-end Encryption
(2021/06/15) Added web server port setting in Admin settings > Server
(2021/06/15) Changing banner in Admin settings > Customization now also change the web portal banner

(2021/05/14) Fixed HTTPS Certificate generation issue
(2021/05/28) Fixed agent title being required during agent creation
(2021/05/28) Fixed ENTER button not working properly e.g when starting a search using chrome browser search bar
(2021/06/03) Fixed Remote Computer Information not being read from ini file using encoding different than Unicode
(2021/06/03) License: fixed license is invalidated when scaling Amazon hosted virtual machines
(2021/06/15) Fixed inputs not working on logon screen if ENTER button was used during the active session
(2021/06/15) Fixed error 500 occuring when logging in to the web portal
(2021/06/15) Fixed localhost:9999 launching instead of domain:relay_port when opening web console and domain/certificate was configured
(2021/06/15) Fixed logo not showing on End-User side when relay port was different than 443
(2021/07/01) Fixed mouse accuracy when End-User had multiple monitor with different resolution/DPI
(2021/07/01) Fixed certificate generation "client and server don't possess a common algorithm" exception
(2021/07/01) Fixed opening a second sharer would open a viewer issue
(2021/07/08) License: fixed Cloud Id retrieval issue in edge cases
(2021/07/08) License: fixed failed to migrate flexible licensing instances