Capture UAC Screens
The UAC (User Account Control) screen prompts for authorization when performing actions that require administrative privileges.
As a result, these screens can only be captured if the remote client is running as an Administrator.
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To capture these UAC screens, you have a few options:
- Request the user to start the Remote Support client as an Administrator directly.
- During the session, ask the user to restart the remote client as an Administrator using the Capture UAC Screens button.
- Enable unattended access beforehand and use the unattended access password to establish a connection.